Return & Refund Policy

At FITZIT, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns for eligible products within 7 days of delivery.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging, accessories, manuals, and tags (if applicable).
• Not be damaged due to misuse, improper handling, or normal wear and tear.

Non-Returnable Items

The following items cannot be returned or refunded:

• Personal care and hygiene products that have been opened or used.
• Customized or personalized products.
• Gift cards and digital products.
• Items marked as final sale or non-returnable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will review the issue and arrange a replacement or refund if the claim is approved.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Exchange Policy

We only replace items that are defective, damaged, or incorrectly delivered. Product exchanges are subject to stock availability.

Order Cancellation

Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and will instead be subject to our return policy.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, the return shipping cost will be covered by us.

For all other eligible returns, return shipping costs are the responsibility of the customer.

Refund Exceptions

Refunds may be refused if:

• The returned item is not in its original condition.
• Parts or accessories are missing.
• The item shows signs of use or damage caused after delivery.
• The return request is made outside the eligible return period.

Processing Time

After your return is received and inspected, refunds or replacements are typically processed within 5–10 business days.

Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately once published on our website.