Shipping Policy

Last Updated: July 2026

Thank you for shopping with FITZIT. We are committed to providing a smooth and reliable delivery experience. Please review our Shipping Policy below.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• Standard Delivery: 2–5 business days
• Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may also offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive tracking information (where available) so you can monitor your shipment until delivery.

Delivery Attempts

Our delivery partners may attempt delivery more than once. If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed attempts, the order may be returned or canceled.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed Deliveries

While we aim to deliver all orders on time, unexpected delays may occur due to:

• Public holidays
• Severe weather
• Customs or security inspections
• Courier delays
• High order volumes
• Other events beyond our control

We appreciate your patience if such delays occur.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please report the issue within 48 hours of receiving your order so we can investigate and provide an appropriate solution.

Order Changes

Order modifications or cancellations can only be requested before the order has been processed for shipment. Once an order has been dispatched, changes may no longer be possible.

Lost Packages

If your package appears to be lost during transit, we will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

International Shipping

International shipping may be available for selected products and destinations. Delivery times, customs procedures, duties, and taxes may vary depending on the destination country.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.